Defiant 25 Report Webinar

On October 14th, The Lead, in partnership with Gladly, presented The Defiant 25 Report Webinar.

The 40-minute webinar featured —

  • The Lead’s Sonal Gandhi offers an insider’s look into the selection process and criteria for developing The Defiant 25 list of 2020
  • Interviews with leaders from two Defiant 25 companies — Randy Goldberg, Co-Founder & Chief Brand Officer of Bombas, and Shana Randhava, VP of New Business Development at Estée Lauder
  • An interview with Joseph Ansanelli, CEO of Gladly, on how technology enables improved business models
  • Forbes’ Richard Kreshnbaum leading the discussion and offering the Investment Banking perspective

Fill out the form to the right to download the webinar and key learnings.

Presented by:


Gladly is a customer service platform that helps companies deliver radically personal customer service. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong conversation from voice to modern messaging.