“I’m excited about the future of the industry as fast-evolving AI technologies open so many opportunities to improve the consumer experience – especially hyper-personalization in all aspects of consumer interaction with brands – which done right, will drive revenue. Last year’s focus was the GenAI chatbot. This year, the potential of agentic ecommerce is exciting, especially when agents interact with agents, fundamentally changing the game by eliminating the need for check-out complexity, abandoned cart emails… and other consumer irritants!”