Executive Director, Customer Experience | Clarins Group
“For decades, we’ve envisioned a future where brands forge deeply personal connections with customers, akin to the world-class service of a top-tier sales associate. However, execution at scale has proven elusive. Today, we’ve cracked the code. By seamlessly blending advanced data science, AI, and innovative marketing technology with the irreplaceable human element, we’re delivering truly personalized experiences that drive substantial revenue growth.”
PREVIOUS COMPANIES: Tiffany & Co., Estée Lauder, Louis Vuitton
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